Reference

Privacy Policy for vv55 Account Access

vv55 Privacy Policy explains what we collect when you open an account, sign in from a mobile browser, browse VIP Baccarat or use DANA and QRIS.

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vv55 Privacy Policy for vv55 Account Access
POLICY SUPPORT

Get Policy Help Near Account Access

A clear contact path matters when you want to ask what your account record contains or why a wallet reference appears in our system. Start from the account help route and include the phone number linked to your account, the relevant date and the payment reference if your question concerns DANA, OVO, GoPay or QRIS. We use those details to locate the right record without asking you to send a password.

Team online

Account data request

Ask us to explain the account details connected with your phone verification step. We may request account identifiers so we can distinguish your record from another account before responding.

Wallet record question

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account entries, provide the payment reference and date. We use that pair to check status without requesting wallet login credentials.

Correction request

If your account detail is inaccurate, contact our support route with the field that needs changing and a clear reason. We assess the request against account security and record-retention needs.

DATA HANDLING

Data Choices From Login Through Retention

We keep our privacy process tied to what you actually do: opening an account, signing in, choosing a wallet or contacting support.

Account details

We use your phone number and account credentials to create and protect access. Phone verification helps us confirm the account step before account details or wallet records are shown.

Device signals

Browser type, device signals and connection details can be recorded when you sign in. These records help identify unusual access and support an account question without reading your private wallet password.

Cookie settings

Cookies can keep a sign-in path working and remember selected settings. You can adjust cookie controls in your browser, although changing them may affect access to account pages.

Payment matching

A DANA or QRIS reference, along with OVO, GoPay, bank transfer or virtual account status, lets us match a transaction to the correct account and investigate a payment query.

Retention period

We keep account, security and transaction records only as long as needed for the stated service purpose, dispute handling and legal duties. Records can then be deleted or securely de-identified.

Change requests

To request access, correction or deletion where available, use the account help route and describe the record involved. We verify your identity first so a request cannot expose another account.

Privacy Policy Answers for Indonesian Accounts

These Privacy Policy answers address the searches we hear most often before an account is opened or a wallet is connected. We keep each answer tied to a practical account action, from phone verification and cookie control to a DANA receipt check. If your situation is not covered, use the account help route and include only the details needed to identify your request.

It covers account details, phone verification, device signals, cookies, payment references and support records created when you access vv55. It also explains retention, security steps and how to request a change.

We use your phone number to create an account identifier and complete the phone verification step before account access. It also helps us locate your record when you ask a policy question.

No. Our records can include a DANA or QRIS payment reference and its status, but we do not ask for or store your wallet password. The same principle applies to OVO and GoPay.

We may record browser type, device signals and connection details linked to a sign-in. These details help protect account access and investigate unusual activity; they are not a request for private wallet credentials.

Use the account help route, name the record or field involved and explain the requested correction. We verify your identity before acting, then assess the request against security and retention duties.

We retain payment references and account records for the period needed for service administration, security, dispute handling and legal duties. After that period, records may be deleted or securely de-identified.

Yes. Open your mobile browser settings and adjust its cookie controls. Some account pages may work differently after a change, because selected cookies can support sign-in continuity and saved preferences.

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